At Clearco, we’re dedicated to building a diverse and collaborative team of professionals who are passionate about empowering ecommerce businesses. Meet Louie Kasiban, our Customer Support Lead who plays a crucial role in ensuring our customers receive the support they need to thrive.

Clearco’s Customer Support Champion

As the Customer Support Lead, Louie is at the forefront of our mission to provide exceptional service to ecommerce brands. With a background in education and a passion for helping others, Louie brings a unique perspective to his role. He also runs Community Country Club, a clothing brand that merges high-quality design with accessibility.

“Helping others has always been my driving force. At Clearco, I’m able to combine that passion with my experiences as a founder, supporting other entrepreneurs on their journeys.”

What is the Clearco Customer Support Experience Like?

For those seeking to connect with our Customer Support team, Louie emphasizes a personalized approach. Every interaction is designed to address customer needs and concerns effectively. Louie and his team work diligently to create an environment where customers feel heard and valued.

“At Clearco, our goal is to empower entrepreneurs. We strive to provide them with the tools and support they need to grow their businesses successfully.”

Day in the Life of a Customer Support Lead

Louie’s day is filled with a variety of responsibilities that ensure our customers receive the highest level of support. Key activities include:

Customer Engagement: Actively connecting with customers to understand their needs and provide tailored solutions.

Collaboration: Working closely with cross-functional teams, including Product, Marketing, and Engineering, to enhance customer experiences and streamline processes.

Training and Development: Ensuring that the support team is equipped with the necessary skills and knowledge to assist customers effectively.

Feedback Loop: Gathering insights from customer interactions to inform product improvements and service enhancements.

“I love being an ambassador for Clearco and helping our customers succeed. Every interaction is an opportunity to make a difference.”

Louie’s Insights for Prospective Candidates

For those interested in joining the customer support field, Louie suggests having a genuine interest in helping people. Reflecting on past experiences where you’ve supported others can provide valuable insights into how to navigate customer interactions.

“When I started my clothing brand, I learned the importance of listening to customer feedback. It’s essential to adapt and grow based on their needs.”

To succeed in customer support, Louie recommends leveraging technology and fostering a collaborative spirit. Understanding your organization’s goals allows you to contribute meaningfully while also advancing your professional development.

Join the Clearco Team

If you’re looking for an inspiring and dynamic environment where you can make a real impact, consider applying to one of our open roles. At Clearco, you’ll find a team of passionate problem solvers ready to support you in your journey.